Frequently Asked Questions

biocide girl

Here are some common questions we receive about our products and chlorine dioxide odor removal in general.


Quantity


How many Room Shockers will I need?


The number of Room Shockers required depends on the size of your space. Each Room Shocker treats a room of up to 400 square feet. Use one odor eliminator per room for best results.
For severe odor cases, multiple applications may be necessary. Chlorine dioxide works by breaking down odor molecules at the molecular level—the more odor molecules present, the more ClO₂ is required to neutralize them.

Is this a one-time-use product?

Yes. Room Shocker and all our odor control products are designed for single use. They penetrate porous surfaces to eliminate odors in one treatment.



Safety


Can I stay in the house or vehicle while the product is in use?


While Shocker products are safe for humans, pets, and plants, you should not stay in a confined space while the product is working for an extended period. Like most cleaning solutions, it may irritate your eyes and throat.

Are there any safety precautions I should follow?


Yes. While chlorine dioxide is non-toxic when used as directed, it is a strong irritatnt. To ensure safety:

  • Do not allow people or pets in the treated area while the product is actively working.
  • ✔ For extra protection, wear a mask and protective eyewear during activation.
  • Keep the area secure to prevent unintended access while treatment is in progress.



Personal Items


Do I need to remove or cover delicate items, food, or plants?


No, you do not. Our products are safe for plants, food, and other delicate items including electronic equipment. Chlorine dioxide (ClO₂) does not leave any harmful residue. However, we do recommend covering fish tanks as it could change the PH balance.


Flammability


Will I need to shut off the pilot or furnace in my house?


No, our Shocker products are not flammable at the low ClO₂ concentration released into the air. However, we recommend keeping the product at least 2 feet away from any open flame to prevent the packaging from coming in contact with the fire.


Residue


Will the product leave a residue that needs to be cleaned?


No, our product completely evaporates, leaving no residue whatsoever. Any remaining liquid in the delivery cup will break down into an eco-friendly saline solution.


Odor


Does the product have a smell?

You may notice a light chlorine smell immediately after use. To remove it, open doors and windows for 20–30 minutes to air out the space. The smell will fully dissipate. However, in humid conditions or when used in spaces with freshly cleaned carpets, chlorine dioxide molecules may take longer to dissipate. In some cases, a ClO₂ scent (similar to an indoor swimming pool) may linger for up to 24 hours. 💡 Tip: UV rays naturally break down chlorine dioxide, so increasing ventilation with fresh air and sunlight will speed up dissipation.


Versatility

Can I use Room Shocker in a car or Auto Shocker in a house?


No, each product is specifically formulated for its intended application.

  • Room Shocker → For rooms and indoor spaces.
  • Auto Shocker → For vehicles and enclosed automotive interiors.

Always follow the instructions for best results.

What can I use this product for?


Our products eliminate odors in homes, schools, hotels, motels, apartment buildings, warehouses, commercial properties, restaurants, bars, cabins, marinas, healthcare facilities, gyms, locker rooms, basements, restrooms, and more. They are widely used by realtors, property managers, and cleaning professionals.


Usability

How does the product work?


Our patented ClO₂-DMG technology releases nontoxic chlorine dioxide (ClO₂) vapor into any confined area. This vapor penetrates deep into porous materials, effectively breaking down odors at the molecular level. Unlike charcoal or carbon filters, which only trap odor particles in the air, our odor eliminator neutralizes them through oxidation—leaving your space fresh and clean.

What is the optimal temperature for activation?


For best results, activate the product in temperatures above 50°F. Since chlorine dioxide is a gas, colder temperatures slow its expansion. If used in temperatures below 50°F, the product will still be effective but will take longer to work.


Important Considerations


Why do I hear popping sounds after activation?


In some cases, you may hear crackling or popping sounds after activation. This is a normal part of the chlorine dioxide reaction process and does not occur every time. 💡 There is no need for alarm—the product is still actively releasing chlorine dioxide as intended.


Sales Tax Policy


How much tax will be charged on my purchase?


  • ✔ Sales tax will be collected on all orders within California.
  • ✔ For orders outside of California, customers are responsible for reporting and paying sales tax to their local tax agency.




Refund & Return Policy


What is your money-back guarantee?

We want you to be completely satisfied with your purchase. However, to prevent abuse, we have established the following policy:

  • ✔ We will refund your purchase if the odor eliminator does not work as advertised.
  • ✔ If you believe your product was defective, contact us for a return authorization.
  • ✔ Refunds apply only to first-time customers and non-institutional sales (orders of 10 packs or less).


How do I return a product that didn’t work?

  • ✔ Claims must be filed within 30 days of purchase—no exceptions.
  • ✔ Contact our customer support team at 877-RX-BIOCIDE or email refunds@biocidesystems.com.
  • ✔ Return both the inner and outer pouches in a resealable bag before packaging.
  • ✔ Ship the product to:
    Biocide Systems
    Attn: Returns
    388 Omar Street
    Los Angeles, CA 90013



Shipping

How quickly will my order ship?

  • ✔ Orders placed before 1:00 PM Pacific Time (PT) → Ship same business day.
  • ✔ Orders placed after 1:00 PM PT → Ship next business day.
  • ✔ Business days: Monday–Friday.


⚠️ Important Notes:

  • ✔ The USPS guarantees next-day delivery to most destinations, but exceptions exist. Check their policy at www.USPS.com.
  • ✔ Your postal carrier may refuse to leave the package if they believe it’s at risk of theft or vandalism.




Need Help?

If you have additional questions or need help selecting the right chlorine dioxide odor removal product, call us at 877-792-4624 or submit an inquiry online.

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